Terms & Conditions
These terms set out the basis on which you may use this website and purchase 1:1 coaching and digital products from Emily Houltram Coaching. Please read them carefully. By using this website or booking with us, you agree to these terms.
1. Who we are
This website (emilyhoultram.com) and the services offered through it are operated by Emily Houltram Coaching ("we", "us", "our"). You can contact us at any time at hello@emilyhoultram.com.
2. Changes to these terms
We may update these terms from time to time. The version published on this page is the version that applies, so please check it before each visit or purchase. Changes do not affect orders already placed.
3. Using our website
Our website is made available free of charge. We do not guarantee that it will always be available or uninterrupted, and we may suspend, withdraw or restrict all or part of it for business or operational reasons. You are responsible for making sure that anyone who accesses our website through your connection is aware of these terms.
4. Intellectual property
All content on this website and within our courses, coaching materials, templates and resources, including text, graphics, images, logos and downloads, belongs to us or our licensors and is protected by intellectual property laws. You may view and download content for your own personal, non-commercial use only. You must not copy, reproduce, republish, resell or redistribute any of our paid materials, or share access to them with anyone who has not purchased them.
5. Our services & nature of advice
We provide marketing coaching, strategy and educational digital products for business owners. Our coaching and materials are provided for general information and educational purposes. They are not financial, legal, tax or accounting advice, and you should seek advice from a suitably qualified professional where appropriate.
Every business is different. While we share strategies that have worked for us and our clients, we do not guarantee any particular result, income or outcome. Your results depend on many factors outside our control, including your own effort, market and circumstances.
6. Bookings, pricing & payment
Prices for 1:1 sessions and digital products are shown on the website and may change from time to time. The price you pay is the price displayed at the time of your order. Payment is taken in full at the time of booking or purchase through our payment provider. Once payment is confirmed, we will contact you (or provide a booking link) to arrange your session, which takes place over Zoom.
7. Cancellations, rescheduling & refunds
1:1 coaching (Power Hour & Half Day Intensive). Fees are payable in full at the time of booking. If you need to cancel or reschedule, please give as much notice as possible:
- More than 48 hours' notice: you may reschedule to another available time, or receive a full refund.
- 24-48 hours' notice: you may reschedule once; refunds are given at our discretion.
- Less than 24 hours' notice, or non-attendance: the session is treated as delivered and is non-refundable.
If we need to cancel or reschedule a session, you may choose a new time or a full refund.
Digital products (courses, templates and downloads). Because these are digital items delivered instantly, by purchasing and accessing them you agree that your legal right to cancel is lost once access or download begins. Where a course has not yet been accessed, you may request a refund within 14 days of purchase. Nothing in these terms affects your statutory rights as a consumer.
8. Your responsibilities
You agree to use our website and services lawfully and not to misuse them. You must not attempt to gain unauthorised access to our website, introduce malicious code, or use our content or services in a way that is unlawful, fraudulent, harmful or infringes the rights of others.
9. Third-party links
Our website may contain links to third-party websites or tools. These links are provided for your convenience only and do not mean we endorse them. We have no control over, and are not responsible for, the content or practices of those third parties.
10. Our liability
Nothing in these terms limits or excludes our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, or for fraud. Subject to that, we are not liable for any loss of profit, loss of business, business interruption, or loss of business opportunity, and our total liability to you in connection with your use of our website, services or products will not exceed the amount you paid to us for the relevant service or product.
11. Privacy
We handle your personal information in accordance with our Privacy Policy, which explains what we collect, how we use it, and your rights.
12. Governing law
These terms are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your own jurisdiction.
13. Contact
If you have any questions about these terms, please email us at hello@emilyhoultram.com.